Karon(09:06:39): Hello. Thank you for choosing Verizon and visiting our Verizon chat service. How can I help you place your order?
You(09:07:06): Old bundle expiring, looking at new bundles… Confused by pricing, let me explain:
Karon(09:08:42): Thank you for being a valued Verizon customer.
Karon(09:08:52): Please go ahead with your question.
You(09:09:07): I select the bundle with Ultimate HD, 35/35 Internet, Freedom Essentials – price listed as 139.99. I click the button to do a 2-year deal. The next page shows the price: 139.99 (same as before), only it *ALSO* says “Price included these discounts: $5 24-Month Contract Discount”.
You(09:09:22): There’s no actual $5 discount reflected.
You(09:09:42): What is the truth?
You(09:12:00): Ping.
Karon(09:13:00): You will are seeing already discounted price for the service.
You(09:13:21): But its the same price that was displayed BEFORE the discount was offered!
Karon(09:13:56): You will be able to see Discounted price on your screen.
You(09:15:12): No, you’re not understanding. PRIOR to selecting the 2 year plan, I was shown $139.99 for a one year price. AFTER selecting the 2 year plan, it says I’m getting a $5 discount for 2 year plan, but it still says $139.99.
You(09:15:36): The discount is NOT reflected in the price.
Karon(09:16:41): I would suggest you to proceed with the customization of the service and proceed till “Review Order” page to see the detailed information on this. I am right here to assist you.
You(09:18:06): No $5 discount applied.
Karon(09:21:16): $139.99 price is already discounted price.
Karon(09:22:11): You will get 12 months price guarantee with Month to Month plan and 24 months price guarantee with 2 years contract that’s the only different with the contract.
You(09:22:19): Read above. Seriously. Your website is NOT changing the price, but claiming to have applied a discount. I can always ask the Maryland Public Service Commission to look into this for me.
You(09:23:34): The FIRST page doesn’t claim to have applied a discount and shows 139.99. The later pages claim that the $5 discount applies to 24 month contracts, but doesn’t change the price. That’s funny accounting, and is wrong.
Karon(09:25:49): If you are getting message saying “”Price included these discounts: $5 24-Month Contract Discount” it means that price is already discounted price.
Karon(09:26:04): It already includes the discount.
You(09:28:52): You’re wasting my time, and the pages for signing up for bundles are showing falsehoods. One of two things is true: (1) The language claiming a $5 discount for 24 month contracts is incorrect, or (2) the discount is true, but the discount is not being applied to the monthly price. When I read your web page, there are no other possibilities – something is wrong. Please advise.
Karon(09:28:52): Do you have anymore question I can assist you with today?
Karon(09:29:52): You can confirm this information with our Local Business office and check with them.
You(09:30:21): Good luck with that script…
Ah, the joys of life dealing with big corporations. If I can’t get a straight answer out of the local folks on the phone later today, I will refer this to the Maryland Public Service Commission, claiming to apply a discount without having done so is a problem.
